Frequently Asked Questions (FAQ)

General Questions

Q: What is SynqTag?
A: SynqTag is an all-in-one workspace collaboration platform designed to streamline task management, enhance team collaboration, and improve organizational efficiency. It combines visual task boards, intelligent tagging, and robust team tools to help teams work smarter.

Q: Who is SynqTag designed for?
A: SynqTag is ideal for teams of all sizes, from small startups to large enterprises. It's perfect for project managers, team leaders, and anyone looking to improve productivity and collaboration in their organization.

Q: How is SynqTag different from other collaboration platforms?
A: SynqTag offers unique features like an intelligent tagging system for dimension-based organization, dynamic Kanban boards, real-time collaboration tools, and custom metadata fields, all in one platform. It’s built to grow with your organization while delivering measurable ROI.

Features and Functionality

Q: Can I create multiple workspaces for different teams or projects?
A: Yes, SynqTag allows you to create personalized workspaces for different teams, projects, or departments. You can switch seamlessly between them with just a click.

Q: Does SynqTag support visual task management?
A: Absolutely! SynqTag offers dynamic Kanban boards with drag-and-drop functionality, customizable workflow stages, and visual indicators for task status and priorities.

Q: What is the intelligent tagging system, and how does it work?
A: The intelligent tagging system allows you to organize your tasks and projects using unlimited custom dimensions and multi-level tags. It helps you find related items instantly, build relationships between tasks, and filter your work for quick access.

Q: Can I assign specific roles and permissions to team members?
A: Yes, SynqTag offers granular permission controls and role-based access management. You can easily manage who can access specific workspaces or tasks.

Q: Does SynqTag integrate with other tools we already use?
A: SynqTag can integrate with popular tools like calendars, communication platforms, and payment processors like Stripe. Additional integrations may be available depending on your plan.

Pricing and Plans

Q: How much does SynqTag cost?
A: SynqTag offers flexible pricing plans designed for teams of all sizes. Visit our pricing page to explore the available options and choose the plan that best suits your needs.

Q: Do you offer a free trial?
A: Yes, we offer a free trial so you can explore SynqTag’s features and see how it fits your team’s workflow. No credit card is required to start the trial.

Q: Are there any discounts for annual subscriptions?
A: Yes, we offer discounts for annual subscriptions. Signing up for an annual plan can save you money compared to monthly billing.

Q: What payment methods do you accept?
A: We accept major credit cards and payment through Stripe. Additional payment methods may be available upon request.

Security and Data Management

Q: How secure is my data on SynqTag?
A: SynqTag prioritizes your data security. We use industry-standard encryption, secure servers, and regular security audits to ensure your data is protected at all times.

Q: Can I customize security settings for my organization?
A: Yes, SynqTag offers role-based access control, organization-wide settings, and custom permission configurations to meet your security requirements.

Q: What happens to my data if I cancel my subscription?
A: If you cancel your subscription, your data will remain accessible for a limited time. You’ll have the option to export your data before it’s permanently deleted.

Getting Started

Q: How do I get started with SynqTag?
A: Getting started is easy! Sign up for a free trial, create your first workspace, and invite your team members. Our onboarding tools and tutorials will guide you through the process.

Q: Is there a learning curve for using SynqTag?
A: SynqTag is designed to be user-friendly and intuitive. Most users can get up and running quickly with minimal training. We also provide detailed guides and support to help you at every step.

Q: Does SynqTag offer customer support?
A: Yes, we provide dedicated customer support via email and live chat. Our support team is here to help with any questions or issues you may encounter.

Enterprise Features

Q: Does SynqTag support large organizations?
A: Yes, SynqTag is enterprise-ready with features like multi-organization support, custom branding, and advanced user management tools. It’s designed to scale with your organization.

Q: Can SynqTag handle custom workflows for my business?
A: Absolutely! SynqTag allows you to create custom workflows, metadata schemas, and tagging systems tailored to your specific business needs.

Q: Do you offer onboarding support for large teams?
A: Yes, we provide onboarding assistance for large teams and enterprises to ensure a smooth transition to SynqTag.

Still Have Questions?

If you didn’t find the answer to your question here, feel free to reach out to our support team at team@synqtag.com or use our live chat feature. We’re happy to help!